Resources

Partner Program

From your first OAuth app to a live integration — how COUNT onboards partners, what we review, and how support works after you go live.

Production API

This documentation targets the production Partner API at api.getcount.com. Production credentials are issued after review — you can start building before approval.

Partner lifecycle

1. Build

Create your OAuth app and integrate against the production API.

Create an OAuth app in COUNT Partners and receive a clientId and clientSecret.
Use this documentation, Try it, and starter templates while integrating.
Test OAuth consent, HMAC signing, and webhook deliveries with tools like webhook.site.

2. Validate

Complete your integration and run through the go-live checklist.

Implement token refresh, error handling, and webhook signature verification.
Use the Try it tool and starter templates to validate requests.
Document your redirect URIs, data usage, and disconnect flow for review.

3. Security review

COUNT reviews your app before production credentials are issued.

Submit your app name, logo, redirect URIs, and privacy policy URL.
Describe what workspace data you access and how you store tokens and secrets.
Enterprise partners may complete an additional security questionnaire — contact support to start.

4. Go live

Receive production credentials and connect real customer workspaces.

Production clientId and clientSecret are issued after review approval.
Monitor the status page and subscribe to changelog updates for API changes.
Email support@getcount.com for integration help after launch.

Go-live checklist

OAuth redirect URIs registered for your production app
HMAC signing verified with the signature generator or Try it tool
Access token refresh implemented before token expiry
Webhook subscriptions verified with signing secret and 2xx responses within 15 seconds
User-facing disconnect or revoke flow documented
Privacy policy and support contact published for your integration

Ready for review? Submit a production access request or open COUNT Partners to manage your apps.

Support

Integration support

Email support@getcount.com with your clientId (never your clientSecret), request ID if available, and steps to reproduce.

Help center

Product questions and workspace setup: help.getcount.com

Service levels

Area	Commitment
Partner API availability	99.9% monthly uptime target for production. Incidents posted on status.getcount.com.
Rate limits	100 requests per minute per clientId on the partner API gate.
Support response (business hours)	First response within 1 business day for integration issues.
Security review	Production credential review within 5 business days of complete submission.
Breaking API changes	90-day notice for breaking changes unless required for security. See the changelog.

Enterprise partners

Firms and enterprise integrators with custom SLAs or dedicated support should contact support@getcount.com to discuss an enterprise partner agreement.