---
title: "Partner Program · COUNT Partner API"
description: "How COUNT onboards partners — from your first OAuth app to a live integration, what we review, and how support works after you go live."
canonical: "https://developers.getcount.com/resources/partner-program"
source: "https://developers.getcount.com/resources/partner-program"
---
Resources

# Partner Program

From your first OAuth app to a live integration — how COUNT onboards partners, what we review, and how support works after you go live.

Production API

This documentation targets the production Partner API at `api.getcount.com`. Production credentials are issued after review — you can start building before approval.

## Partner lifecycle

### 1. Build

Create your OAuth app and integrate against the production API.

- Create an OAuth app in COUNT Partners and receive a clientId and clientSecret.
- Use this documentation, Try it, and starter templates while integrating.
- Test OAuth consent, HMAC signing, and webhook deliveries with tools like webhook.site.

### 2. Validate

Complete your integration and run through the go-live checklist.

- Implement token refresh, error handling, and webhook signature verification.
- Use the Try it tool and starter templates to validate requests.
- Document your redirect URIs, data usage, and disconnect flow for review.

### 3. Security review

COUNT reviews your app before production credentials are issued.

- Submit your app name, logo, redirect URIs, and privacy policy URL.
- Describe what workspace data you access and how you store tokens and secrets.
- Enterprise partners may complete an additional security questionnaire — contact support to start.

### 4. Go live

Receive production credentials and connect real customer workspaces.

- Production clientId and clientSecret are issued after review approval.
- Monitor the status page and subscribe to changelog updates for API changes.
- Email support@getcount.com for integration help after launch.

## Go-live checklist

- OAuth redirect URIs registered for your production app
- HMAC signing verified with the signature generator or Try it tool
- Access token refresh implemented before token expiry
- Webhook subscriptions verified with signing secret and 2xx responses within 15 seconds
- User-facing disconnect or revoke flow documented
- Privacy policy and support contact published for your integration

Ready for review? [Submit a production access request](https://docs.google.com/forms/d/e/1FAIpQLSe7AxXMSObX94XmEpF-Oxdbmsd6Gm0k9-0iccjVvA4s04pkMg/viewform) or open [COUNT Partners](https://app.getcount.com/count-partners) to manage your apps.

## Support

### Integration support

Email [support@getcount.com](mailto:support@getcount.com) with your clientId (never your clientSecret), request ID if available, and steps to reproduce.

### Help center

Product questions and workspace setup: [help.getcount.com](https://help.getcount.com)

## Service levels

| Area | Commitment |
| --- | --- |
| Partner API availability | 99.9% monthly uptime target for production. Incidents posted on [status.getcount.com](https://status.getcount.com). |
| Rate limits | 100 requests per minute per clientId on the partner API gate. |
| Support response (business hours) | First response within 1 business day for integration issues. |
| Security review | Production credential review within 5 business days of complete submission. |
| Breaking API changes | 90-day notice for breaking changes unless required for security. See the [changelog](https://developers.getcount.com/changelog). |

Enterprise partners

Firms and enterprise integrators with custom SLAs or dedicated support should contact [support@getcount.com](mailto:support@getcount.com) to discuss an enterprise partner agreement.

## Related

- [API access credentials](https://developers.getcount.com/getting-started/credentials)
- [Security & webhook operations](https://developers.getcount.com/resources/security-and-operations)
- [Try it — send a live API request](https://developers.getcount.com/tools/try-it)