---
title: "Contact · COUNT Partner API"
description: "How to reach COUNT about the Partner API, a partnership application, a security report, or an outage, and what to include so support can find your request."
canonical: "https://developers.getcount.com/contact"
source: "https://developers.getcount.com/contact"
---
Resources

# Contact

How to reach COUNT about the Partner API, a partnership, a security issue, or an outage.

## Developer and API support

For questions about the Partner API, the MCP server, the CLI, or anything in this documentation, email [support@getcount.com](mailto:support@getcount.com).

Include your `clientId`, the endpoint and HTTP method, the timestamp of the request, and the `requestId` from the error body if you have one. Those four things are usually enough to find the request in COUNT's logs without a round trip. Never send your `clientSecret` or a customer's access token.

Before writing in, the [errors and troubleshooting](https://developers.getcount.com/getting-started/errors) page covers the failures that come up most: signing mistakes, expired timestamps, token problems, and rate limits.

## Becoming a partner

Partner credentials are issued after review rather than self-serve. Apply through the [partner application form](https://docs.google.com/forms/d/e/1FAIpQLSe7AxXMSObX94XmEpF-Oxdbmsd6Gm0k9-0iccjVvA4s04pkMg/viewform), and see the [partner programme](https://developers.getcount.com/resources/partner-program) page for what the review covers and what you will be asked for.

## Product support

For questions about using COUNT itself rather than building against it — a workspace, billing, or an accounting question — use the help centre at [help.getcount.com](https://help.getcount.com) or [support.getcount.com](https://support.getcount.com).

## Security reports

If you believe you have found a vulnerability in the Partner API, the MCP server, or COUNT itself, report it to [support@getcount.com](mailto:support@getcount.com) with enough detail to reproduce it, and give COUNT a chance to fix it before disclosing it publicly. COUNT's security posture and compliance documentation are published at [trust.getcount.com](https://trust.getcount.com).

## Outages

Live API and platform status is published at [status.getcount.com](https://status.getcount.com). Check there before reporting a widespread failure — if an incident is open, the status page is updated ahead of individual support replies.

## The company

COUNT is operated by COUNT Financial Inc. General company contact details are at [getcount.com/us/contact](https://getcount.com/us/contact).